Marketplace Terms

Last updated: March 25, 2026

These Reiseathleten Marketplace Terms apply to bookings of partner retreats that are requested, confirmed, or partially paid through the Reiseathleten marketplace. They supplement the retreat-specific details shown on the listing page and any host-specific terms. In case of conflict, these marketplace terms prevail for platform flow, communication rules, and the initial payment step.

The Reiseathleten operator details are available in the legal notice. Information about personal data processing is available in the privacy policy.

1. Scope

1.1 These terms apply to all guests and hosts who list, request, confirm, or fulfill partner retreats through the Reiseathleten marketplace.

1.2 They apply only to the marketplace and intermediation flow for partner retreats. Different terms may apply to Reiseathleten-operated trips or other services.

1.3 Mandatory consumer protection rights remain unaffected.

2. Role of Reiseathleten and the Host

2.1 Reiseathleten operates the marketplace, provides the booking infrastructure, records booking status, may process an initial deposit on-platform, and sends automated booking and status communications.

2.2 The host identified on the relevant retreat page is the organiser, service provider, and contractual operator of the partner retreat. The host is responsible in particular for listing accuracy, retreat delivery, compliance with local laws, the host cancellation policy, and refunds arising from undelivered host services.

2.3 Host terms, house rules, or internal policies apply only to the extent they do not conflict with these Reiseathleten Marketplace Terms. For on-platform booking, anti-circumvention, the initial deposit flow, and communication rules, these marketplace terms prevail.

3. Booking Flow and Contract Formation

3.1 A booking request submitted through Reiseathleten is the guest's binding offer to book the selected partner retreat on the terms shown on the platform.

3.2 For partner retreats, the host first checks availability. Only after that availability confirmation does Reiseathleten open the guest confirmation window and, where applicable, the initial deposit step on-platform.

3.3 A binding booking contract is formed only when the guest completes the required confirmation within the time window shown on the platform and any required initial payment has been successfully completed through Reiseathleten. If the confirmation window expires, the spot may be released without further notice.

3.4 Messages, favorites, open carts, discussions outside checkout, or informal pre-booking conversations do not create any entitlement to contract formation.

4. On-Platform Communication and Anti-Circumvention

4.1 Until the booking is confirmed and any required initial payment step has been completed, all booking-relevant communication, pricing discussions, mandatory disclosures, and action requests must remain on Reiseathleten.

4.2 Before that point, it is prohibited in particular to redirect or encourage guests or hosts to move the booking off-platform through personal email addresses, phone numbers, WhatsApp, Telegram, Instagram, other direct-message channels, external websites, direct-booking forms, or external payment links where this would bypass the Reiseathleten flow.

4.3 It is also prohibited to request or accept mandatory payments, deposits, processing fees, or other compulsory charges outside the Reiseathleten flow before the booking is confirmed on-platform.

4.4 After a booking has been confirmed, direct contact details may be used or exchanged only to the extent reasonably necessary for operational delivery, travel documents, support, invoicing of the remaining balance, or legally required fulfilment.

4.5 Reiseathleten may moderate content and messages, remove links or contact details, display warnings, pause or review affected bookings, and temporarily or permanently restrict user or host accounts if these anti-circumvention rules are breached.

5. Pricing, Payments, and Remaining Balance

5.1 All mandatory prices and compulsory surcharges for a booking offered on Reiseathleten must be disclosed clearly on-platform before the guest submits the booking request. Hidden mandatory fees or later compulsory add-ons are not allowed unless they were transparently disclosed before booking completion.

5.2 Where Reiseathleten processes an initial deposit for a partner retreat, that deposit forms part of the total trip price and is not an additional marketplace fee.

5.3 If the listing page or booking confirmation states that the remaining balance will be invoiced and collected directly by the host, the host alone is responsible for that invoice, taxes, payment instructions, reminders, and correct accounting of the remaining balance.

5.4 Additional host charges are permitted only if they were already disclosed on-platform or are truly optional extras expressly requested or accepted by the guest after booking.

5.5 If a due payment is not made on time, the consequences follow the applicable law and the rules shown in the booking flow, booking confirmation, or any host terms that are valid under these marketplace terms.

6. Host Obligations

6.1 Hosts must keep their listings complete, accurate, truthful, and up to date. This includes in particular the retreat description, availability, pricing, included and excluded services, accommodation standard, program, target group, prerequisites, cancellation rules, and legally required local disclosures.

6.2 Hosts may not use Reiseathleten merely as a lead source. Listings, messages, and operational processes must not be designed to systematically move bookings away from the platform onto the host's own website or direct payment channels.

6.3 Hosts are solely responsible for all licences, insurance cover, tax registrations, local law compliance, and operational requirements needed to lawfully run the retreat.

6.4 Host terms, participation requirements, or house rules must not conflict with these Reiseathleten Marketplace Terms.

6.5 Hosts may import, upload, adapt, or publish on Reiseathleten only those texts, images, program details, branding elements, protected training or event names, and other materials for which they hold the necessary rights, licences, or permissions for this listing. Scraping, copying, or reusing third-party websites, photographs, texts, offer concepts, or other content without proper authorization is prohibited.

6.6 Protected brand, trademark, league, race, or event terms may be used only where the listing accurately describes that branded format and the host has the right to use that wording publicly for the relevant retreat. Misleading or unauthorized use is prohibited.

6.7 The host remains solely responsible for trademark infringement, trade name infringement, and other rights violations within its listing, media, program, and guest communication, and shall indemnify Reiseathleten against justified third-party claims to the extent permitted by law.

6.8 Reiseathleten may remove content or listings, block imports, request proof of rights, and temporarily or permanently restrict affected host workspaces or retreats where there are indications of infringement, plagiarism, unauthorized third-party material, unauthorized trademark use, or abusive URL imports.

7. Guest Obligations

7.1 Guests must keep their booking information accurate, complete, and current, and are responsible for checking travel documents, visa requirements, health conditions, and entry rules.

7.2 Guests may not misuse the marketplace, provide false payment or identity information, or request or support circumvention of the platform flow.

7.3 Where the listing refers to fitness, health, or participation requirements, the guest remains responsible for assessing whether participation is safe and suitable.

8. Cancellations, Changes, and Refunds

8.1 For partner retreats, the host cancellation and change policy disclosed on the listing page and during checkout applies unless mandatory law or these marketplace terms require otherwise.

8.2 If a refund concerns an amount processed by Reiseathleten for the initial payment step, Reiseathleten may process that refund according to the disclosed policy, the host's instructions, mandatory law, and technical/payment-provider constraints. If a refund concerns an amount collected directly by the host, the host alone is responsible for paying that refund.

8.3 If the host cannot deliver the retreat as booked or makes a material change, the host must notify the guest promptly and remains responsible for any legally or contractually required remedy, replacement, or refund. Reiseathleten may assist with communication and administration of platform-collected amounts without becoming the retreat service provider.

8.4 Reiseathleten may close booking requests or confirmation windows where availability, fraud prevention, safety, compliance, or a breach of these terms makes that necessary.

9. Liability

9.1 Reiseathleten is liable in accordance with applicable law for the platform services it undertakes itself. Reiseathleten is not responsible for the actual performance of the partner retreat, its quality, legality, safety, or suitability where those matters fall within the host's sphere of responsibility.

9.2 The host remains solely responsible for claims, complaints, damages, injuries, service failures, refunds, or breaches arising out of the performance or non-performance of the partner retreat.

9.3 Any limitation of liability does not apply in cases of intent, gross negligence, injury to life, body, or health, or any other case where liability cannot be lawfully limited.

10. Privacy and Platform Control

10.1 Reiseathleten may process booking-related content, messages, form data, technical signals, and payment events where necessary to administer bookings, prevent misuse, enforce anti-circumvention rules, provide support, or comply with legal obligations.

10.2 Hosts may use personal data received through Reiseathleten only to the extent permitted and only for the delivery of the confirmed booking, legally required support, or lawful invoicing and fulfilment.

10.3 Otherwise, the current privacy policy applies.

11. Final Provisions

11.1 German law applies, excluding the UN Convention on Contracts for the International Sale of Goods, unless mandatory consumer protection law requires otherwise.

11.2 If the user is a merchant, a legal person under public law, or a special fund under public law, the place of jurisdiction for disputes arising from these Reiseathleten Marketplace Terms is the registered office of the service provider identified in the legal notice. Statutory venue rules continue to apply to consumers.

11.3 If any provision of these Reiseathleten Marketplace Terms is or becomes invalid in whole or in part, the validity of the remaining provisions remains unaffected.