Booking a partner retreat?
Start with the marketplace stack
Use the marketplace terms for platform booking flow, then check the refund overview and the host-specific policy shown before booking.
Reiseathleten · Legal
Legal & privacy center
Find the public legal documents by use case: booking terms, cancellation and withdrawal notices, privacy and cookies, operator details, and dispute handling.
Booking a Reiseathleten trip?
Use the organiser documents
Reiseathleten-operated trips use separate organiser terms, plus the refund and withdrawal notices linked below.
Booking & contracts
Documents that decide which terms apply before booking, how cancellation works, and which rights apply after checkout.
Marketplace terms
Controls the platform booking flow, first payment step, anti-circumvention rules, and core host versus guest responsibilities.
- Booking wizard: Guest checkout consent link points here before a booking can proceed.
- Host application: Marketplace host onboarding requires agreement to these terms before workspace creation.
Reiseathleten terms
Terms for trips that Reiseathleten itself organises or sells as package travel, distinct from marketplace partner-retreat rules.
- Legal center: Public legal hub should explain when these terms apply instead of the marketplace terms.
- Legacy direct links: Older backlinks and saved bookmarks for Reiseathleten AGB should land on this page.
Refund & cancellation policy
Explains which cancellation and refund rules apply to Reiseathleten trips versus marketplace partner retreats and who pays what back.
- Support queue: Agents need one public page that explains who handles refunds in each booking model.
- Booking confirmation: Guests often need a simple explanation after checkout, even when the binding rule sits inside longer terms.
Withdrawal notice
Clarifies when a statutory withdrawal right does or does not exist for travel bookings and points users to the relevant cancellation rights instead.
- Legacy legal links: Older backlinks that currently point to the wrong page should land on a dedicated notice.
- Support replies: Agents can cite this page when users ask whether online travel bookings have a standard withdrawal window.
Privacy & consent
Disclosures for data processing, cookies, support consent, and browser-side storage used across the public site.
Privacy policy
Explains personal-data processing, cookies, analytics, payment providers, support handling, and data subject rights.
- Footer: Permanent public-site footer link for ongoing disclosure access.
- Cookie banner: Consent prompt links directly into the privacy disclosure.
Cookie & consent notice
Explains which cookies and browser storage entries are currently used for login, attribution, consent, and support preferences.
- Cookie banner: Banner link should route here so users can inspect the concrete storage categories behind the prompt.
- Support widget: Support consent and browser-side preferences should stay consistent with this disclosure.
Company & disputes
Operator identity, complaint handling, and dispute-resolution disclosures that must stay aligned with the live legal entity.
Dispute resolution
Public notice for complaint handling, consumer arbitration position, and the current status of EU online dispute-resolution references.
- Imprint: Legal notice and dispute-resolution wording should not diverge.
- Support & complaints: Escalation instructions for legal complaints should point here or quote the same position.
Imprint / legal notice
Contains operator identity, entity details, register information, and the legally required provider disclosure.
- Footer: Permanent operator-disclosure link on the public site.
- Marketplace terms: The terms link back here for operator identity and service-provider information.