Booking a partner retreat?
Start with the marketplace stack
Use the marketplace terms & conditions for platform booking flow, then check the refund overview and the host-specific policy shown before booking.
Travelling Athletes · Legal
Legal & privacy center
Find the public legal documents by use case: booking terms, cancellation and withdrawal notices, privacy and cookies, operator details, and dispute handling.
Booking a Travelling Athletes trip?
Use the organiser documents
Travelling Athletes-operated trips use separate organiser terms, plus the refund and withdrawal notices linked below.
Booking & contracts
Documents that decide which terms apply before booking, how cancellation works, and which rights apply after checkout.
Marketplace terms & conditions
Controls the platform booking flow, first payment step, anti-circumvention rules, and core host versus guest responsibilities.
- Booking wizard: Guest checkout consent link points here before a booking can proceed.
- Host application: Marketplace host onboarding requires agreement to these terms before workspace creation.
Travelling Athletes terms
Terms for trips that Travelling Athletes itself organises or sells as package travel, distinct from marketplace partner-retreat rules.
- Legal center: Public legal hub should explain when these terms apply instead of the marketplace terms.
- Legacy direct links: Older backlinks and saved bookmarks for Travelling Athletes terms should land on this page.
Refund & cancellation policy
Explains which cancellation and refund rules apply to Travelling Athletes trips versus marketplace partner retreats and who pays what back.
- Support queue: Agents need one public page that explains who handles refunds in each booking model.
- Booking confirmation: Guests often need a simple explanation after checkout, even when the binding rule sits inside longer terms.
Withdrawal notice
Clarifies when a statutory withdrawal right does or does not exist for travel bookings and points users to the relevant cancellation rights instead.
- Legacy legal links: Older backlinks that currently point to the wrong page should land on a dedicated notice.
- Support replies: Agents can cite this page when users ask whether online travel bookings have a standard withdrawal window.
Privacy & consent
Disclosures for data processing, cookies, support consent, and browser-side storage used across the public site.
Privacy policy
Explains personal-data processing, cookies, analytics, payment providers, support handling, and data subject rights.
- Footer: Permanent public-site footer link for ongoing disclosure access.
- Cookie banner: Consent prompt links directly into the privacy disclosure.
Cookie & consent notice
Explains which cookies and browser storage entries are currently used for login, attribution, consent, and support preferences.
- Cookie banner: Banner link should route here so users can inspect the concrete storage categories behind the prompt.
- Support widget: Support consent and browser-side preferences should stay consistent with this disclosure.
Company & disputes
Operator identity, complaint handling, and dispute-resolution disclosures that must stay aligned with the live legal entity.
Dispute resolution
Public notice for complaint handling, consumer arbitration position, and the current status of EU online dispute-resolution references.
- Imprint: Legal notice and dispute-resolution wording should not diverge.
- Support & complaints: Escalation instructions for legal complaints should point here or quote the same position.
Imprint / legal notice
Contains operator identity, entity details, register information, and the legally required provider disclosure.
- Footer: Permanent operator-disclosure link on the public site.
- Marketplace terms & conditions: The terms link back here for operator identity and service-provider information.