Dispute Resolution

Last updated: March 26, 2026

This page explains how Reiseathleten categorises complaints and dispute matters. It complements the information in the imprint and the applicable contract terms.

1. First contact for complaints

Please send complaints or legally relevant follow-up questions first to info@reiseathleten.de and, where available, include your booking number, travel dates, and the affected contract. This allows Reiseathleten to assess whether the issue concerns the platform, a Reiseathleten-operated trip, or a partner retreat.

2. Consumer arbitration

Reiseathleten is currently not obliged and not willing to participate in dispute-resolution proceedings before a consumer arbitration board unless mandatory law requires otherwise in a specific case.

3. Note on the former EU ODR platform

The former EU Online Dispute Resolution platform, to which older legal notices often referred, has no longer been available since July 20, 2025. Reiseathleten therefore no longer links to an active EU ODR filing platform.

4. Special rules for partner retreats

For partner retreats, the relevant host is the organiser or service provider of the travel service. Complaints concerning the actual retreat delivery, host-side services, or host-collected remaining balances may therefore need to be addressed to the host in addition to, or before, Reiseathleten. Reiseathleten remains a contact point for the platform flow, marketplace communication, and where relevant amounts collected through the platform.

5. Relevant documents

• for Reiseathleten-operated trips: Reiseathleten Terms
• for partner retreats in the marketplace: Reiseathleten Marketplace Terms
• for provider identity details: imprint
• for privacy questions: privacy policy